Partner Help Center
In order to ensure high quality of interaction between NLMK Group and its active and potential suppliers and contractors there have been launched the Help Desk service for processing methodological aspects of requests, appeals and other types of incoming messages. Any questions concerning registration, qualification and bidding procedures as well as any controversial issues that may occur in the course of mentioned proceedings should be directed through the feedback form on the official site — nlmk.com
If you need more information about corporate procedures, please use the option of ordering a callback through the feedback form. Our specialist will reach you at short notice and give necessary assistance.
from 09:00 till 17:00 Moscow time
Answers on questions
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If you have any additional questions, you can contact us via the feedback form or the "virtual assistant" on the corporate website (QUBO).
If you have never been a business partner of NLMK Group companies, you need to register by filling out the registration form. After your registration is confirmed, you will receive an e-mail with a URL-link to your account, temporary login and password. The temporary login and password will expire in 2 weeks. After the initial login you need to set a permanent password and login.
Those suppliers, who have already been the business partners of NLMK Group, shall send information on the contact persons on the company's letterhead to the support service address: srm@nlmk.com, specifying the e-mail to which the messages and invitations to bidding procedures should be sent.
If you have any additional questions, you can contact us via the feedback form or the "virtual assistant" on the corporate website (QUBO).
To change/ recover your password, follow the link to log in to your personal account in SAP SRM https://srm.nlmk.ru/irj/portal and click the "Forgot Password" button. When the window for password recovery pops up, select the type of recovery - by e-mail or login from the SAP SRM system - and click Submit. You will receive an email notification with the subject "Restore access to NLMK SRM system", which will contain a navigation link (the link is valid only once). When you click on the link, another window opens where you need to enter a new password, re-enter the new password and confirm it. After you perform these steps, the password will be updated.
When completing the registration form, please select in the "Location" field NLMK Group's site to which you would like to supply materials/provide services. If you are willing to supply materials to all sites of NLMK Group, please select the "NLMK Group" option. Please note that the responsible procurement specialist may decline your category questionnaire if the product categories or the data are incorrect or inaccurate.
If you have any additional questions, you can contact us via the feedback form or the "virtual assistant" on the corporate website (QUBO).
In order to add a new product category to the supplier's general data, you should choose a functional direction or company from the list in the "Product category" tab and then click "Add product categories" button. After that, you should choose a category from the list and click "OK". If you make a successful selection, you you will receive category questionnaires for the added categories. If you have any additional questions about adding a material category, you can contact NLMK Group SAP SRM Support Service by phone +7 (4742) 444 - 100 or send a message to srm@nlmk.com.
In the tabs "Company" and "Employees" in your account you can modify the following data:
- Attach new documents;
- Change information about the company;
- Upload certificates;
- Create a new contact person;
- Change information about the contact person..
You can find detailed procedure for updating the information in the "Supplier Data Management” section of the Manual on the Supplier’s Self-Registration and Qualification (The Manual is avalable in the "For new suppliers" Section).
In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).
NLMK Group procures materials/ services only from qualified suppliers.
It is possible to pass the qualification procedure for compliance with NLMK Group criteria only after registration and completion of self-registration and general qualification questionnaires.
The invitation for re-qualification is sent automatically after expiration of the qualification period.
In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).
Information with links to the questionnaires will be kept:
- for the general qualification questionnaire – 14 calendar days
- the additional questionnaire for vetting intermediaries – 7 calendar days.
In case you did not manage to follow the link to the questionnaires within the specified timeframe, you can fill out the questionnaire in your account in the "Qualification" tab.
In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).
After each stage of the qualification audit, irrespective of its results, you will receive a message to your e-mail address.
Please remember that it is necessary to provide relevant e-mail addresses in your account.
In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).
Information on planned tender procedures is posted annually on NLMK Group's official website in the section "For Suppliers".
In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).
Only a supplier that has passed the qualification procedure according to NLMK Group criteria may participate in tender procedures. To learn about the qualification procedure, please read the instructions posted on NLMK Group's official website in the "For Suppliers" section.
In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).
You will receive an invitation to participate in a tender to your e-mail. Please be advised that the deadline for submitting offers must be carefully adhered to. After this date, the offers will not be accepted.
In case you have any additional questions, you have the possibility to contact us via the feedback form.
The tender can only be extended until the deadline for submission of offers. To do this, please contact the tender manager.
The price in the offer is always given without VAT.
The offer must be submitted in the currency of the tender if the tender manager did not specify additionally the list of currencies in which the offer can be submitted. To edit the currency, please do the following:
- Option 1: Choose from the list of currencies that are offered in the tender on the "Tender information" tab.
- Option 2: If on the "Tender information" tab there is no currency you want to submit your offer in, please contact the tender manager to request an additional currency to be added and re-publish the tender.
Please remember that Residents can submit offers in rubles or dollar equivalents (UE). Non-residents can submit offers only in foreign currency (EUR, USD, etc.)
When receiving a proposal, it is necessary to carefully study the information indicated in the "Location" column.
See the "Notes and Applications" tab for more information about the tender and the material. If the person responsible for the tender has set the "Closed" status (manually), the supplier will not receive the notification on the change of the status, and will not be able to find the closed tender in its personal account list.