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How to ask a question
to the specialists
of the Purchasing Department

Partner Help Center

In order to ensure high quality of interaction between NLMK Group and its active and potential suppliers and contractors there have been launched the Help Desk service for processing methodological aspects of requests, appeals and other types of incoming messages. Any questions concerning registration, qualification and bidding procedures as well as any controversial issues that may occur in the course of mentioned proceedings should be directed through the feedback form on the official site — nlmk.com

If you need more information about corporate procedures, please use the option of ordering a callback through the feedback form. Our specialist will reach you at short notice and give necessary assistance.

+7 (4742) 44-41-00

from 09:00 till 17:00 Moscow time

Answers on questions

Write to us

Microsoft Internet Explorer version 7.0 or higher is required. You can participate in reversed auctions only in Microsoft Internet Explorer and Firefox browsers with java settings.

Internet Explorer settings:

  • Pop-up windows blocking should be off.
  • Internet Explorer settings should permit SSL.
  • For Microsoft Internet Explorer version 10 and higher please copy the link in the “Local intranet” security zone in the Security tab of the Internet options.
  • For Microsoft Internet Explorer version 11 and higher please switch to compatibility mode. Adobe Acrobat Reader version 6.0 or higher is required to view pdf-documents. In case you have any additional questions, you have the possibility to contact us via the feedback form

In case you have any additional questions, you have the possibility to contact us via the feedback form mailto:srm@nlmk.com or “virtual assistent” at the corporate site (QUBO)

If you have never been a business partner of NLMK Group companies, you need to register by filling-in the registration form. After your registration is confirmed, you will receive a URL-link to your account, temporary login and password to your e-mail. Temporary login and password will expire in 2 weeks. After the initial login you will set a permanent password and login and receive a general qualification questionnaire. After having received your positive qualification, you will receive category questionnaires for those product categories that you selected when you registered. Please select correctly the categories of products and the site to which you wish to supply materials/provide services, since if you select incorrectly, your form may be rejected. Those suppliers, who were previously business partners of NLMK Group, shall send to the support service srm@com.ru information on the contact persons on the company's letterhead with indication of the e-mail to which the messages and invitations to tender will be sent.

In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).

Please contact NLMK Group's customer support by phone: +7 (4742) 444 - 100 or send e-mail to srm@nlmk.com. The customer support will respond to your request within 4 to 80 business hours, depending on the urgency of the problem. The most urgent problems are associated with tenders/reversed auctions. Support calls related to the problems of entering contests / auctions, are solved first of all.

When completing the registration form, please select in the "Location" field NLMK Group's site to which you would like to supply materials/provide services. If you are ready to supply materials to all sites of NLMK Group, please select the "NLMK Group” option. Please note that the responsible procurement specialist may reject your self-registration form if the product categories are selected incorrectly or the data indicated are inaccurate. You can re-register only for other categories, you will not be able to complete the form for the rejected product category.

In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).

In order to add a new product category to the supplier's general data, you should choose a functional direction or company from the list in the "Product category" tab and then click "Add product categories" button. After that, you should choose a category from the list and click "OK". If you make a successful selection, you you will receive category questionnaires for the added categories. If you have any additional questions about adding a material category, you can contact NLMK Group SAP SRM Support Service by phone +7 (4742) 444 - 100 or send a message to srm@nlmk.com.

In the tabs "Company" and "Employees" in your account you can modify the following data:

  • Attach new documents;
  • Change information about the company;
  • Upload certificates;
  • Create a new contact person;
  • Change information about the contact person..

You can find detailed procedure for updating the information in the "Supplier Data Management” section of the Manual on the Supplier’s Self-Registration and Qualification (The Manual is avalable in the "For new suppliers" Section).

In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).

NLMK Group procures materials/ services only from qualified suppliers.

It is possible to pass the qualification procedure for compliance with NLMK Group criteria only after registration and completion of self-registration and general qualification questionnaires.

The invitation for re-qualification is sent automatically after expiration of the qualification period.

In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).

Information with links to the questionnaires will be kept:

  • for the general qualification questionnaire – 14 calendar days
  • the additional questionnaire for vetting intermediaries – 7 calendar days.

In case you did not manage to follow the link to the questionnaires within the specified timeframe, you can fill out the questionnaire in your account in the "Qualification" tab.

In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).

After each stage of the qualification audit, irrespective of its results, you will receive a message to your e-mail address.

Please remember that it is necessary to provide relevant e-mail addresses in your account.

In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).

Information on planned tender procedures is posted annually on NLMK Group's official website in the section "For Suppliers".

In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).

Only a supplier that has passed the qualification procedure according to NLMK Group criteria may participate in tender procedures. To learn about the qualification procedure, please read the instructions posted on NLMK Group's official website in the "For Suppliers" section.

In case you have any additional questions, you have the possibility to contact us via the feedback form srm@nlmk.com or “virtual assistant” at the corporate site (QUBO).

You will receive an invitation to participate in a tender to your e-mail. Please be advised that the deadline for submitting offers must be carefully adhered to. After this date, the offers will not be accepted.

In case you have any additional questions, you have the possibility to contact us via the feedback form.

The tender can only be extended until the deadline for submission of offers. To do this, please contact the tender manager.

The price in the offer is always given without VAT.

The offer must be submitted in the currency of the tender if the tender manager did not specify additionally the list of currencies in which the offer can be submitted. To edit the currency, please do the following:

  • Option 1: Choose from the list of currencies that are offered in the tender on the "Tender information" tab.
  • Option 2: If on the "Tender information" tab there is no currency you want to submit your offer in, please contact the tender manager to request an additional currency to be added and re-publish the tender.

Please remember that Residents can submit offers in rubles or dollar equivalents (UE). Non-residents can submit offers only in foreign currency (EUR, USD, etc.)

When receiving a proposal, it is necessary to carefully study the information indicated in the "Location" column.

See the "Notes and Applications" tab for more information about the tender and the material. If the person responsible for the tender has set the "Closed" status (manually), the supplier will not receive the notification on the change of the status, and will not be able to find the closed tender in its personal account list.

Registration of suppliers in SAP SRM section
Update account information section
Supplier qualification section
Participation in tender procedures section
Write to us

Contacts

Management

Vice President, Procurement
Anatoly Khebnev
sp-vpsnab@nlmk.com +7 (495) 411‐50‐23
NLMK Representative Office in Moscow
Director, OPEX Procurement
Svetlana Lapkina
lapkina_sb@nlmk.com +7 (495) 504-05-04 ext. 505
Director, Investment Procurement
Khabib Azimov
azimov_ha@nlmk.com +7 (4742) 44‐24‐77
Director, Services Purchasing Division
Kyrill Komov
komov_kp@nlmk.com +7 (495) 411‐50‐23 ext. 513
Director, Supply Development Division
Pavel Sverchkov
sverchkov_pa@nlmk.com +7 (495) 504-05-04 ext. 387
Head, Procurement Support Department
Elena Lizogub
sp-usz@cscentr.com +7 (4742) 44‐40‐89

Contacts in NLMK Group companies

Novolipetsk Steel (NLMK)
Head, Procurement Department
Andrey Yazykov
alifanova_sv@nlmk.com +7 (4742) 44‐27‐96
Stoilensky Beneficiation Plant
Head, Procurement Department
Alexander Klyuev
ostapova_ms@nlmk.com +7 (4745) 44‐94‐19
NLMK Ural / NLMK Kaluga
Head, Procurement Department
Yuri Kirey
marina_en@nlmk.com +7 (48438) 2-98-98 ext. 75788
VIZ Steel
Head, Material and Technical Procurement Department
Sergey Zdobnikov
zdobnikov_sv@nlmk.com +7 (343) 263‐23‐72
Altai Koks
Head, Material and Technical Procurement Department
Milana Veber
veber_ma@nlmk.com + 7 (38595) 5-33-72 ext. 3389
Corporate Solutions Center LLC
(supplier audit issues)
Head, External Contractor Relations Unit
Alexey Kosukhin
kosukhin_ay@cscentr.com + 7 (38595) 5-33-72 ext. 3389

Technical support

SAP SRM technical support department
If you have any questions about SAP SRM system, you can contact the support service by e-mail, or by phone from 09:00 to 17:00 Moscow time.
srm@nlmk.com +7 (4742) 44-41-00
EDF technical support departments
Technical issues of using SAP SRM-SUS system
SAP SRM Supplier Support Department
srm@nlmk.com +7 (4742) 44-41-00
Technical issues of using EDF
Procurement Support Department
Area Head
Viktoria Gerasimova
gerasimova_vy@cscentr.com